How to cancel your account
We hate to see our clients leave, but if you must cancel your account we have made it simple:
- In accordance with our security, privacy, and data retention policies; the account owner is the only person who initiate the cancellation from within their account.
- Once logged-in, click the avatar icon on the top right, then click Plan and Billing
- From there, scroll down to the bottom of the page and click the Cancel Account button
- Let us know the reason (or pause your account instead)
- Read the disclaimers, acknowledge, and press the red Cancel Plan button.
Cancellations are effective at the end of the current billing cycle that you are in, and you will have full access to the system for the remainder of the month after you cancel in order to backup your data and PDF's.
Your data will remain accessible for 30 days, at which point it will be permanently deleted from our servers
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